If your results fall short, talk to your investors early and in plain terms. Explain what happened, how long it will last and what you’re doing about it, and give them a reason to keep supporting you.

Every business goes through uncertain periods. The way you communicate during one shapes how your investors see you long after it ends.

Tell your investors about problems early

Investors are the lifeblood of your company, and they shouldn’t learn about trouble after the fact. Raise problems as soon as you see them, whether you’re facing:

  • Cash flow that doesn’t cover your needs
  • Financial projections you missed
  • The loss of a key employee
  • Lead generation that isn’t producing the results you expected

A problem your investors hear about from you directly is easier to manage than one they discover later.

Explain the problem, the timeline and your plan

Give your investors a clear account of what went wrong, how long you expect it to last and what you’re doing to fix it. Then measure your results against the expectations you set at the start.

Be candid about where you fell short and how you’ll avoid repeating it. Your goal is to show investors that you understand the problem and have it under control.

Put your investors’ experience to work

Your investors trusted you with their money, so trust them with the problem. Some of them may have faced a similar situation and can offer advice.

Keep communication open throughout the downturn, and show your investors that you’ve used their money with care. Our guide to talking with your banker and investors in uncertain times covers how to structure those conversations.

Plan for what comes after the recovery

Once you’ve come through the difficult period, show your investors that the business is stable and ready to grow again. That growth might come from within the business or through an acquisition. Your peers will be reassessing their own businesses at the same time, which can create opportunities for a business combination.

How Oaklyn Consulting helps you work with investors

We help companies prepare for difficult investor conversations, facilitate communications with investors and creditors, and evaluate the major decisions that follow, from new capital to acquisitions. We bill for time and charge no success fee, so our advice doesn’t depend on any particular outcome.

Once you’re ready to raise new money, our article on pitching investors explains how investors evaluate a company.

We set out how we work with venture capital portfolio companies in particular, where the investor relationship shapes every option on the table.

Frequently asked questions

How do I tell investors that my company missed its projections?

Tell them right away and without spin. Explain what caused the shortfall, how long you expect it to last and what you’re doing to fix it, then compare your results with the expectations you set.

How can investors help during a downturn?

Many investors have faced similar situations and can offer practical advice. Keeping communication open lets you draw on that experience instead of handling the problem alone.

Can an advisor help with investor and creditor conversations?

Yes. An advisor can help you prepare for those conversations, facilitate communications with investors and creditors, and evaluate the decisions that follow.

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